PRIVACY POLICY, TERMS AND CONDITIONS AND REFUND POLICY
Effective Date: 09/01/2025
Welcome to www.turfnetsa.com. By using our website, you agree to these Terms and Conditions. If you do not agree with any part of these terms, please do not use our website.
1. Use of Website
You agree to:
• Use the website solely for lawful purposes.
• Refrain from any activity that disrupts or damages the website or its users.
2. Products and Orders
All products shown are subject to availability.
Prices may change without prior notice.
We reserve the right to cancel any order due to pricing errors or stock issues.
3. Payments
Payments must be made using the methods listed on our website. By providing payment information, you confirm that you are authorized to use that payment method.
4. Delivery
We aim to deliver products within the estimated time frames. However, delays can occur due to unforeseen circumstances. Turfnet SA is not responsible for delays outside of our control.
5. Returns and Refunds
Please see our Returns Policy below for details.
6. Limitation of Liability
Turfnet SA is not liable for any indirect, incidental, or consequential damages resulting from your use of our website or products.
7. Governing Law
These terms are governed by South African law. Any disputes will be handled in South African courts.
For any questions, contact us at admin@turfnetsa.com.
Returns Policy for Turfnet SA
Effective Date: 09/01/2025
At Turfnet SA, we are committed to ensuring customer satisfaction. If you are not completely satisfied with your purchase, please follow our Returns Policy:
1. Eligibility for Returns
Products can be returned within 30 days of purchase.
Items must be unused, in their original packaging, and in the same condition as when received.
Proof of purchase is mandatory for all returns.
2. Non-Returnable Items
The following items are not eligible for returns:
• Custom or personalized products.
• Items labeled as “final sale” or “non-returnable.”
3. Process for Returns
Contact us at admin@turfnetsa.com to begin the return process.
Once approved, send the item to the designated address.
Customers are responsible for the cost of return shipping unless the product is defective or incorrect.
4. Refunds
Refunds will be issued to the original payment method within 14 business days of receiving the returned item.
Shipping costs are non-refundable, except in cases of defective or incorrect items.
5. Exchanges
To exchange an item, please follow the returns process and place a new order for the desired product.
For assistance, please reach out to us at admin@turfnetsa.com.